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Frequently Asked Questions
Payments, Rescheduling, & Refund Policy
When you will be booking a reservation with us, we will first be asking for a 25% non-refundable deposit to confirm your time. Please bear in mind that this small fee is non-refundable, as we take a lot of time and effort in cleaning the place the moment you book a time with us.
We accept a wide variety of payment methods, such as Credit Cards, GCash, Paymaya, Paypal, or even bank deposits.
No, we do not offer refunds. However, in the event that there is a major catastrophe, events outside our control, or an act of God that will interfere with your reservation with us, we are very happy to reschedule your booking with us!
Yes, you can reschedule your booking at most 2 weeks before your arrival.
Prices start at ₱6,000.00 per night, but prices vary by season. Generally, it’s more expensive in peak season (Oct. – June & holidays), & it’s cheaper off season (July – Sept.).
This will automatically reflect in the booking prices when you make a reservation, so please refer to our booking page for a more accurate view of price per night.
All prices listed in the website are now final.
Resort General Questions
We are located in:
Barretto Subdivision, L-1B, Brgy, Calamba, 4027 Laguna.
You can check our exact location in Google Maps or get directions in Waze here.
What’s not included in the resort are the following:
- Utensils (spoon, fork, plates, etc.)
- Charcoal for grilling
- Water and gasul (with charge)
If there is anything you need to bring, these are a good place to start.
No, we do not allow pets in Celyn Private Resort.
No, you are not allowed to bring an additional person outside of what your booking suggests. Please note that for every additional person you bring outside of your stated booking, we will charge you an additional ₱1,000.00 per head.
No it is not.
No need, you just have to provide the caretakers your vaccination cards upon entry.
Check in is at 7 pm and check out time is at 5 pm.